How to open a lodge account and place orders.
Lodge accounts are opened by an authorized officer of your lodge. Standard turnaround from application to open account is two business days.
Authorized signature and lodge information.
A lodge account is opened by the Worshipful Master, Secretary, or Treasurer of the lodge. Required information: lodge name and number, Grand Lodge affiliation, mailing address, primary contact name and email, tax-exempt certificate copy (if applicable), and one authorized officer signature.
Applications received by phone (314·663·1903 ext. 101) or by email to accounts@stlmasons.com are processed within two business days.
Application form available on request; typically we prefer to walk new accounts through the process by phone to gather the required documentation and get you an account number the same call.
Five steps from order to delivery.
- 01
Call or email your order. Include lodge account number, item numbers or descriptions, quantity, and sizing where applicable.
- 02
Receive PO confirmation within 4 hours during business hours, with estimated ship date and total.
- 03
Charge on account (Net 30 for approved accounts) or by credit card.
- 04
Ship UPS Ground within 24 hours for in-stock items. LTL freight for lodge furnishings and bulk orders.
- 05
Tracking number emailed at ship. Standard UPS Ground transit to major Midwest cities: 1 to 3 days.
Design consultation to shipped presentation piece.
Custom jewels (Past Master jewels, presentation pieces, milestone jewels) require a design consultation, a proof PDF, and a 50% deposit at order confirmation. Fabrication timeline is 4 to 6 weeks depending on metal and complexity.
Rush orders (2 to 3 weeks) available at premium; call the custom department at 314·663·1907 for a quote.
Terms by account tenure.
- New accounts: prepaid until 3 orders complete without incident.
- Established lodge accounts: Net 30 available with credit approval.
- Grand Lodge accounts: Net 60 standard.
- Payment methods: check, ACH, credit card (Visa, MC, AMEX).
Standard policy.
- Regalia sizing exchanges: 30 days from delivery, unworn condition, original packaging.
- Custom items: non-returnable unless manufacturing defect.
- Books: 14 days from delivery, unopened, resaleable condition.